1. You’re composing a report. You realize that you’re using the word “option” over and over again.
Which of the following references will help you find a different word with the same meaning?
A. An encyclopedia C. A thesaurus
B. The Associated Press Stylebook D. A spell checker
2. Your supervisor has asked you to help with the orientation of three new office employees. Topics
you’re asked to present include your company’s guidelines for attendance and employee evaluation.
Which one of the following references will provide you with the information you need?
A. Procedures manual C. Job description manual
B. Policy manual D. Instruction manual
3. Which of the following statements about a thesaurus is true?
A. A thesaurus is an excellent substitute for a dictionary.
B. A thesaurus is used more often than a dictionary.
C. A dictionary should be used in addition to a thesaurus.
D. A specialized dictionary is more useful than a thesaurus.
4. A workstation manual is a source of information relating to the
A. installation, use, routine maintenance, and troubleshooting procedures for hardware and
software.
B. detailed responsibilities and tasks performed by the person who holds a particular position.
C. general performance tasks of all employees of an organization, such as records management,
purchasing, and mail services.
D. mission statement, goals, and history of the organization as they relate to the employee’s
specific job responsibilities.
5. It’s vital that the information you use to aid in problem solving and decision making be readily
available, current, and
A. in written form. C. interesting.
B. debatable. D. accurate.
6. A well-written job description should
A. clearly outline the job’s responsibilities.
B. be written in great detail and be at least four or five pages long.
C. be updated once every five years.
D. include illustrations, graphics, and sample forms to make responsibilities clear.
7. You’ve been asked to help with the revision of your organization’s policy manual. As you edit the
document, you’re wondering whether or not several word choices are correct. For example, you
don’t know whether you should you use “alright” or “all right,” “theater” or “theatre.” What reference
would you use to find out which spellings are preferred?
A. Webster’s New Collegiate Dictionary C. Roget’s Thesaurus
B. The Associated Press Stylebook D. A company procedures manual
8. Your organization is hosting an open house at the new manufacturing facility where you work,
located at 340 Town Road, Dallas, Texas 33456. You’ve been asked to contact at least three
caterers in the Dallas area to gather information for comparison shopping of services and prices.
Your best resource is
A. a city directory.
B. the White Pages of the local telephone directory.
C. a zip code directory.
D. the Yellow Pages of the local telephone directory.
9. Which of the following organizations would most likely use an unabridged dictionary?
A. A pediatrics hospital
B. The English department at a large university
C. An automotive dealership
D. A large retail department store
10. Which of the following would probably contain the most detailed definition of the term “prosecutor?”
A. Dictionary of Computers C. Dictionary of Accounting
B. Dictionary of Insurance D. Dictionary of Legal Words and Phrases
11. If you want to know the origin of the word “insomnia,” you should consult a
A. style guide. C. dictionary.
B. thesaurus. D. directory.
12. If you wanted to look up an article that appeared in Newsweek, which index should you use?
A. The New York Times Index C. The Reader’s Guide to Periodical Literature
B. The Cumulative Book Index D. The Vertical File Index of Pamphlets
13. To take advantage of computer-assisted referencing at your workstation, you must have
A. a special computer. C. a telephone line used only for communications.
B. special hardware and software. D. access to a printer so all data can be downloaded.
14. Which of the following is true of the Internet?
A. It’s called the World Wide Web. C. It’s an excellent means for filing information.
B. It’s a global network of networks. D. It’s only available to certain employers.
15. If you worked as an office professional in an elementary school and you needed to find the most recent
research regarding the integration of computers into a kindergarten curriculum, you should refer to
A. The Reader’s Guide to Periodical Literature.
B. a major newspaper.
C. The Education Index.
D. an education journal.
16. Which of the following would you keep in an office quick-list file?
A. Commonly asked customer questions C. An instruction manual
B. Equipment catalogs D. Your personal checking account number
17. The best resource tool for searching the resources of libraries all over the world is
A. a computerized card catalog.
B. an international subscription information service.
C. the Internet.
D. your library’s information desk.